Terms of service

OMNI — Terms of Service

Welcome to OMNI. These Terms of Service govern your use of our website and your purchases from OMNI.

By using our website or placing an order, you agree to these terms.

1. About OMNI

OMNI is a luxury clothing brand offering fashion products through our online store.

Business name: OMNI

Contact email: omniclothing.uk@gmail.com

2. Products and availability

We make every effort to ensure that our product descriptions, images and prices are accurate.

Colours may appear slightly different depending on your device or screen.

All products are subject to availability. We reserve the right to update product information, prices and availability where necessary.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

An order is accepted when we confirm that the products have been dispatched, unless we have told you otherwise.

We reserve the right to cancel an order where there is a genuine reason, such as an obvious pricing error, stock issue or suspected fraudulent transaction. If we cancel an order after payment has been taken, we will refund the amount paid.

4. Prices and payment

All prices are displayed on our website in pounds sterling (£), unless otherwise stated.

Payment must be completed at checkout.

We accept the payment methods available through our Shopify checkout.

We reserve the right to correct pricing errors before accepting an order.

5. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the delivery service selected and the destination.

Once your order has been dispatched, you may receive tracking information where available.

We are not responsible for delays caused by events outside our reasonable control, but this does not affect your statutory rights.

6. Returns and refunds

Our returns and refunds are governed by our separate Returns & Refund Policy.

Please read that policy before placing an order.

Nothing in these terms affects your statutory rights under UK consumer law.

7. Faulty or incorrect products

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.

We will work with you to provide an appropriate remedy in accordance with applicable UK consumer law.

8. Intellectual property

All content on the OMNI website, including our logo, branding, images, designs, text and other materials, belongs to OMNI or is used with permission.

You may not copy, reproduce, distribute or use our content for commercial purposes without our written permission.

9. Website use

You agree to use our website lawfully and not to:

Use the website for fraudulent purposes.
Attempt to interfere with the website or its security.
Copy or misuse our content.
Place orders using false or misleading information.

10. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.