Shipping policy

OMNI — Shipping & Delivery Policy

Welcome to OMNI. We are committed to delivering your order safely and efficiently. Please read our shipping and delivery information below before placing your order.

1. Delivery locations

We currently offer delivery within the United Kingdom.

International delivery may be introduced in the future. If international shipping becomes available, the relevant delivery options and charges will be displayed at checkout.

2. Order processing

All OMNI orders are processed and prepared for dispatch within 1–2 working days.

Orders are processed Monday to Friday, excluding UK public holidays.

During busy periods, launches or promotional events, processing times may be longer. We will communicate any significant delays where possible.

Once your order has been dispatched, you will receive a dispatch confirmation email.

3. UK standard delivery

We offer standard UK delivery on all eligible orders.

Delivery service: Standard UK delivery

Estimated delivery time: 2-5 business days

Delivery charge:

Delivery charges and available options will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the delivery destination, courier and circumstances outside our reasonable control.

4. Delivery tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

You can use the tracking details to follow the progress of your order.

If you have not received tracking information within the expected timeframe, please contact us.

5. Delivery address

Please ensure that your delivery address is correct and complete before placing your order.

If you notice an error in your address after placing an order, contact us as soon as possible at:

Email: omniclothing.uk@gmail.com

We will do our best to help, but we cannot guarantee that an address can be changed after dispatch.

6. Delayed or missing orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the delivery with the courier where necessary and keep you updated.

If your order is lost or delayed, we will work with you to provide an appropriate solution in accordance with your legal rights.

7. Damaged or incorrect orders

If your order arrives damaged, faulty or contains an incorrect item, please contact us as soon as possible.

Please include your order number and photographs of the packaging or item where relevant.

We will arrange an appropriate remedy in accordance with applicable UK consumer law.

8. Delivery attempts

If you are unavailable when delivery is attempted, the courier may leave your parcel in a safe place, with a neighbour or at a collection point, depending on the delivery service.

Please follow the courier's instructions for arranging redelivery or collection.